terms of service

PAYMENTS
1. Payment must be 50% or in full; otherwise, I will not begin any drawing. (I don't mean to be harsh about this, but I've had bad experiences).
2. Any other payment schedule has to be mutually agreed before work on the Product commences.
3. If the commission exceeds $250 USD, it is permitted to split the payment into three parts.
4. Customer accepts that work on the Product will not commence until payment has been received by Seller according to the above schedule.PRODUCT DELIVERY
6. The Customer agrees that the Product is delivered digitally via Telegram or to the Email Address provided by the Customer, once the Seller has received full payment.
7. If the delivery method is physical, it must be mutually agreed upon before starting the work (ARGENTINA ONLY).
8. It is sole responsibility of Customer to propose delivery method which works for both parties. Seller cannot be held accountable for Customer's loss of access to the delivery method, loss of delivered files, impediments such as spam filters or any other technical obstacles outside responsibility of the Seller.
8b. Upon delivery of the product, it is the Customer's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can not guarantee that the original copy of the product will be available in the case that the Customer lost their files.REVISIONS
9. Customer has the right to three complete revisions in the sketching phase.
10. Customer has right to a reasonable amount of minor edits after completion, such as changing an eyecolour or fixing a small detail, up to an additional 10% of the total time spent on creating the originally delivered Product. Any requests above that, however minor, will require a prior mutual agreement and will result in a proportional increase of order value. Any such increase will be invoiced separately. Work on any such excessive requests will not commence until the payment for the additional invoice(s) has been received.CURRENCY CONVERSIONS
11. Customer agrees to pay the total amount specified in USD or ARS.
12. If you're from Argentina, check the exchange rate with the seller beforehand; I usually charge $100 or $200 ARS less than the current dollar rate.REFUND POLICY
14. The Client has the right to request a refund if the commission progress is not made after three months.
If the Product requires more production time, this must be agreed upon in advance.
If the Seller suffers a sudden illness that prevents them from progressing with the Product, they agree to inform the Client of their condition. The Client has the right to accept a delay or request a refund, depending on the Product's status.
15. Customer obliges to contact the Seller in a fast and responsive manner, responding swiftly to any requests for comments, clarifications, opinions, validation of progress etc. Lack of timely communication on behalf of Customer will be recognized as implicit approval of all work progress and current state of the Product.CANCELLATIONS
16. Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Customer.
17. Any disrespectful behaviour will not be tolerated and may result in a cancellation of the order. Customer will receive full or partial refund depending on amount of work completed. Seller will have full right to refuse any service to the Customer in the future.

ADDITIONAL INFORMATION

General Additional Costs:

Payment Methods:

Types of commissions currently available:

(Some months there may be special offers).